Case overview
Aezis partnered with a global technology-driven enterprise to design and establish a scalable Global Capability Center (GCC) to support engineering, analytics, and shared services operations. The client required a future-ready operating model that balanced cost efficiency, talent quality, and governance.
Involvement
- GCC Strategy & Operating Model
- Location & Talent Planning
- Infrastructure & Compliance Setup
- Transition & Knowledge Transfer
- Governance & Performance Framework
The Brief
The client wanted to build a GCC that could scale rapidly while maintaining service quality, security, and alignment with global business objectives. The center needed to support multiple functions with a strong focus on innovation, productivity, and long-term sustainability.
- Defined GCC vision, scope, and operating model
- Identified optimal location and talent strategy
- Designed governance and transition frameworks
- Enabled phased onboarding and operational scaling
Our Approach
Aezis followed a structured GCC lifecycle approach, starting with strategic design and progressing through build, transition, and scale phases.
We worked closely with leadership to define a clear business case, operating structure, and performance metrics. Our team designed governance frameworks covering compliance, security, reporting, and service delivery alignment.
Talent acquisition and capability development were integrated early, supported by onboarding playbooks and continuous learning frameworks. A phased transition ensured minimal disruption while enabling rapid operational maturity.
Ipsum amet - lorem ipsum dolor sit amet
Ipsum amet – lorem ipsum dolor. Donec non porttitor nunc. Curabitur et mattis. Maecenas sit amet commodo lorem ipsum dolor tellut!
Etiam id quam tempus justo at posuere est
Ipsum amet – lorem ipsum dolor sit amet, consectetur adipiscing elit suscipit urna. Ipsum amet – lorem ipsum dolor sit amet, consectetur adipiscing elit.
Donec quis diam felis
Lorem nulla glavrida – ante consectetur adipiscing elit. Maecenas sit amet commodo tellut consectetur adipiscing elit. Donec non porttitor nunc. Donec non porttitor consectetur adipiscing elit nunc.
Maecenas sit amet commodo tellut consectetur
Lorem nulla glavrida – ante consectetur adipiscing elit. Maecenas sit amet commodo tellut consectetur adipiscing elit.
The Results
The GCC was successfully launched and scaled into a high-performing delivery center supporting multiple global functions. The client achieved improved operational efficiency, faster time-to-productivity, and a strong foundation for future expansion.
